CRM Manager - flexible working (Bristol, UK - remote)

Business Development · Bristol, Bristol, City of
Department Business Development
Employment Type Full-Time
Minimum Experience Experienced

Selz is the ecommerce platform for growing businesses. We are used and loved by thousands of businesses and entrepreneurs all over the world to build and grow their online sales. 


Selz is a fully remote and distributed company, and everyone on our team works flexi-time and flexi-location. We are dedicated to a modern, productive and transparent work culture. Our main operations are in Sydney, Portland, Manila and Bristol. Our team comprises of world-class talent in the fields of engineering, product development, finance, marketing and customer service.

  

Effective, analytical, end-to-end customer contact is a critical component of our growth strategy. We're looking for a talented individual to own the strategy and operations of our email and in-platform messaging. As our CRM Manager / CRM lead you will have overall responsibility for the strategy and execution of all our CRM functions across acquisition, on-boarding, retention and customer success. Working closely with our SEM Manager, Business Development team, Product team and Content copywriters, you will make sure the customer journey is mapped out through the entire customer lifecycle and that we are communicating the right messages at the right time to drive business outcomes and help our customers succeed.


This is a hands-on and strategic role for someone who has a proven track record of owning and running email communications for a SaaS or platform tech business.


About your responsibilities


  • Total ownership of our email and in-app messaging across the whole customer lifecycle
  • Work with cohorts and customer segments to most efficiently target the right campaign to the right users
  • Take a data-driven approach to setting up, testing and optimising campaigns to drive engagement, conversion rate and LTV
  • Work closely together with the wider marketing team, product managers and designers
  • Constantly test your automations in a structured way that delivers actionable insights
  • Report your progress to the senior leadership team and be part of pivotal decisions

 

About your skills


  • You are truly expert with at least one of the major email automation platforms like ActiveCampaign and/or HubSpot and/or Pardot
  • You are expert with automations, sequencing and event driven communications
  • You are naturally and unashamedly analytical. This role involves a constant process of experiment and optimisation.
  • You have a meticulous eye for detail
  • You understand trials, activation, product / platform engagement, drop-off rates, LTV and churn
  • You have a solid understanding of GDPR


About you as a person

 

We are all about individual excellence and teamwork. We’re looking for a professional who really knows their stuff but who is wise enough to listen to advice and collegial by nature.


Why this is a truly awesome job


  • Fantastic, supportive and nurturing team culture in a company that is going places
  • Modern company that is committed to flexible working
  • We are dedicated to training and personal development


You'll love it if…

 

You want to be part of a team that cares about transparency, no politics, advancing your career, doing great work and having fun whilst you are doing it

  • You want to be part of a modern, global, rapidly expanding company that is doing something exciting
  • You’re organized and a good manager of time
  • You think and act creatively to solve problems
  • You are a good communicator and collaborator (essential as this a remote role)
  • You are a self-starter who is responsible for their work and passionate about their results


What you can expect

The benefits of working remotely make this job fun, flexible, and inspiring. We’re passionate about what we’re doing so we work hard, but with the comfort of our own schedules. We still meet every day and have no loss of team unity because of it. We get the best people and have a wonderful Culture.

If you would like to be considered for this role please apply now - 

Thank You

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  • Location
    Bristol, Bristol, City of
  • Department
    Business Development
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced